Workshop Description

Today, Voice-Over-Internet-Protocol (VoIP) and streaming multimedia are becoming a fact of life in many networks.  System administrators must now be familiar with a whole new set of technologies, terms, and acronyms.  Quality-of-Service (QoS) concerns that didn't exist a few years ago are now critical to optimizing network performance.  In this one-day seminar, you'll gain an understanding of the terms and techniques needed as you implement voice, video, and multimedia solutions on your network.  Designed as a vendor-neutral overview, this seminar includes convergence training, an overview of converged network equipment and protocols, and fundamentals of telephony training for I.T. professionals.

Bring this Workshop Onsite to Your Location.  Small or large groups; Save on travel expense and time away from the office by bringing the training right to your door. Find out more.

• View Upcoming Workshop Dates and Locations
   
• Learning Objectives
   
• Certifications and Exams
   
• Who should attend?
   
• FAQ
   
• Workshop Outline
   
• Prerequisites
   
• Schedule
   
• Private Onsite Training
   

Registration Fee:

This workshop is currently available only as private, onsite training at your location for your group.  Please click here for more information about bringing this one-day workshop to your location, including pricing information.

Learning Objectives

Upon completion of soundtraining.net's Fundamentals of Telephony and Multimedia training workshop, you'll...

• Gain an understanding of telephone systems including analog and digital
• Review types of telephone cable
• Discuss telephone end points
• Gain an understanding of new protocols including SIP and H.323
• Review how digital telephone systems integrate with e911 and law enforcement

Certifications and Exams

This Fundamentals of Telephony and Multimedia training workshop is designed to help working I.T. professionals gain knowledge necessary to help them perform better in the workplace.  It can also help prepare the student for professional certification including CompTIA Convergence+. Exam candidates are encouraged to visit the CompTIA website for complete exam objectives and outlines.

Who should attend?

This workshop is intended for network administrators, network engineers, IT managers, CIOs, CTOs, and anyone involved in implementing VoIP, video, and other multimedia services in a converged network environment.

View Upcoming Workshop Dates and Locations

Frequently Asked Questions

Q:  Do you focus on any particular vendor's products in this seminar?
A:  No.  We do, however, use some open-source applications (e.g. Asterisk) for some of the demonstrations.

Q:  I use Cisco, Avaya, etc. products in my network.  Will this workshop be relevant for me?
A:  Yes.  We cover general telephony concepts, protocols, and equipment.  It should be helpful in providing foundational knowledge for you.  Please review the course outline for specifics.

Register Now by Clicking on Your Preferred Date and Location at the Bottom of the Page

Bring this Workshop Onsite to Your Location.  Small or large groups; Save on travel expense and time away from the office by bringing the training right to your door. Find out more.

Workshop Outline

Module One:    The Public Switched Telephone Network

• Understanding Types of Telephone Systems
• Understanding Tip and Ring
• Color code
• The Basics of Telephone Numbers and Dialing Plans
• Pulse or DTMF?
• Legacy Telephone Systems
• IP Telephony Systems
• The Fundamentals of Voice Transmission:  Transport and Signaling
• Signaling System 7
• Wiring for the PSTN
• The Cable Plant
• The Central Office
• The Role of a PBX:  TDM, IP only, Hybrid
• Understanding the Endpoints in a Converged Environment:  Analog Phones, IP Phones, TDM Terminals
• Encoding, Decoding, and Compression
• Codecs
• Understanding Companding
• ISDN
• T and E Carriers
• SONET and SDH

Module Two:    Merging Data and Voice Networks

• Reasons to Merge
• Understanding the Components of Mobility
• Find Me/Follow Me
• E911 and CALEA Compliance
• Emergency Services
• Communications Assistance for Law Enforcement Act (CALEA)
• Converged Network Protocols

Module Three:    Enabling, Managing, and Troubleshooting VoIP

• Understanding the VoIP Layered Architecture
• Layer One:  Packet Infrastructure
• Layer Two:  Call Control
• Layer Three:  Applications
• Implementing and Managing Quality of Service
• Applications requiring QoS
• Obtaining QoS
• QoS mechanisms
• Voice Activity Detection
• Comfort Noise Generation
• VoIP Software and Hardware
• Understanding Noise and Jitter
• Noise and jitter: Nemesis of digital communications
• Digital signals
• Signal sampling process
• Signal Integrity
• Noise in the digital world
• Jitter and altered timing

Module Four:    Merging Data and Video Traffic

• Video Standards and Network Performance
• Video standards
• Common Intermediate Format
• Transmission standards
• Transmission methods
• Content distribution
• T.120 protocols
• The Advantages of Merging Multimedia and IP Networks
• Common Video over IP Hardware
• Cameras
• Dedicated Video Conferencing Systems
• Microphones, Headsets, and Speakers

Module Five:    Managing Converged Networks

• Number and Dialing Plans
• Policy Management
• Usage Policies
• Quality of Service
• Call Detail Records
• Network Performance Analysis
• The Effects of Different Network Hardware on Performance

View Upcoming Seminar Dates and Locations

Prerequisites

Prospective attendees should have completed soundtraining.net's Computer Networking Fundamentals workshop or have equivalent knowledge.

Schedule and Registration

One day.

• Registration: 8:30 a.m. to 9:00 a.m.
• Morning session: 9:00 a.m. to noon
• Lunch (on your own): 11:45 a.m. to 12:45 p.m.
• Afternoon session: 12:45 p.m. to 4:00 p.m.

Private Onsite Training

Bring us onsite to your location!  All of soundtraining.net's outstanding training programs are available for presentation onsite at your location (or the location of your choice).  You choose the time, the topic, and the location and we'll be there with top-notch training, delivered by the best trainers in the industry.  Practical, understandable, and relevant is what makes the soundtraining.net difference! Please call 206.988.5858 or click here for more information about bringing the training right to your door.

Upcoming Public Workshop Dates and Locations

This workshop is currently available only as a private, onsite presentation.  See the above paragraph for details about bringing this workshop to your location for your group.